Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Other Products and Services

Reply
Level 1: Joiner
Posts: 1
Registered: ‎21-02-2019

Tracking my replacement phone

I had my phone stolen and my insurance are sending my new one. How do i track it?

 

I have blocked my number how do i find my saved backed up information online.?

 

Thank You

Posts: 69,031
Topics: 667
Registered: ‎14-01-2013

Re: Tracking my replacement phone

[ Edited ]

@Ann-Margaret

Have you reported it via this route https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

You will get an email when the new phone is dispatched. you can track it then

https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order

*The Game Is On*


Level 63: Greatness Assured
Posts: 12,114
Registered: ‎31-03-2010

Re: Tracking my replacement phone

@Ann-Margaret Your insurance company should provide that information.

Did you report the phone as stolen to O2? If so they will send you a new sim, but you will then need to call and get the number unblocked once you receive your new phone from your insurance.

Please take a look at this guide if you haven't done so: https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

I DO NOT WORK FOR O2

Image and video hosting by TinyPic
Posts: 86,563
Topics: 528
Solutions: 10,848
Registered: ‎04-04-2012

Re: Tracking my replacement phone

Providing you had set your phone to backup to Google's servers, all your contacts will sync to the new phone when you login with your Google account on the new phone. Your photos and videos can be found in the Google photos app and all you will be given the option to reinstall your apps when you first setup the new phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)