Student discount

[Anonymous]

I got a contract out with O2 thinking I would get 20% off overall bill but little did I know it was two separate bills. Anyway, paid my two weeks later bill and it was £60 but I wondered where my 20% airtime discount was? Spoke to an adviser online and he said next bill you'll get double and it'll show on your account,but it hasn't. I know I have because I texted the number and so fourth and it says it was applied but isn't discounted. So confused 😞

[MI5 · Accepted solution]

We can't see your bills on here but I can tell you the discount is only on the airtime portion of your bill.
If you check in your MyO2 you should see a bolt on for the discount if it's been added.
Discount help guide here to check the process you followed
https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Open-amp-Friends-and-Family-discounts-H...