Still cant make calls..!

[Liamfark]

I still cant make or receive any calls. I need to be able to receive calls to access my work systems through phone verification, this has cost me £160 today due to not having access. No notification from O2, inaccurate network status on the website and no support. This is ridiclous. What is going on? 

[jonsie]

There is a network issue
We are all customers so we can't give a timescale, sorry
From O2
We’re aware some customers experienced issues with voice calls this morning and our technical teams have now restored service. If you're still experiencing issues making and receiving calls, try switching your device off and on again which will help your service return to normal. We apologise for any inconvenience caused

[Liamfark]

Do O2 not view and respond to these forums? I have no way of contacting them as my phone doesn't work and they have deactivated the chat function to save money (covid not a valid reason as millions work from home, especially for an online chat platform). Do I have any scope to claim lost earnings back from O2 given the complete lack of customer support or clarity?

[MI5]

What good would calling CS do anyway?
The network needs fixing and it will be done when it's done.
If you're running a business critical on phone calls you should have a backup solution in place as no network guarantees 100% uptime.

[EG2]

2.55pm still can’t or receive calls.

Any updates

[jonsie]

None as yet @EG2 

[Liamfark]

Is that a no then, no way of claiming any compensation for this?

I understand issues occur but at the same time I do not expect them to be so lengthy, without any information from the network provider, no notification, inaccurate information on their own website stating the network is fine and there are no issues, and to top it off there is no way to communicate with the network provider as they have disabled critical lines of communication using a pandemic as an excuse to save money which they are probably claiming back off the government (our money) though grants and the furlough scheme. Absolute scum bag behaviour, it is not acceptable. 

[MI5]

They may offer a goodwill gesture equivalent to a day's worth of your monthly airtime plan but as far as compo is concerned, no, sorry.

[Liamfark]

Should they not allow roaming on other networks as a contingency for things like this. Someone has mentioned this only affects certain people on a specific platform, can anyone detail what this means, which platform? My wife is on o2 and is unaffected

[gmarkj]

The platform you refer to means a group of numbers.
Basically some are affected, some are not.
Which is why this is such a pain for some people and not for others, and why it is such a nightmare to resolve.