Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! How to verify age if you don't have credit card and in lockdown?

I am 27 years old and I don't have a credit card, but apparently that's required for an age check in order for me to be able to access websites that are blocked when I'm roaming The other alternative is to walk into an O2 shop with a photo ID but obv...

Resolved! Is 5g in York my phone is showing 5g

Is 5g on 02 in York it says no on everything I look at, but my phone is showing 5g

PUK number not accepted

This must be a frequent topic but I can see no threads. Tried to unlock phone with code from O2. Didn't work and foolishly entered too many times and blocked. Requested PUK code to unblock, received,but it is not accepted- surprise. Please can anyone...

Cancel Disney Plus

I added the Disney Plus extra thinking that it would link to my existing account and give me £2 off. Instead, it has created a new account and I’m now paying for 2.How can I cancel the O2 extra? There are some forums that suggest you can do this on M...

How do I sign up for amazon music

Resolved! Phone insurance

I have recently paid off my device plan with o2 and I was wondering if i would still have accidental damage cover with them as i still have the phone but im just paying for a monthly plan for the sim. On my add ons it does say that I still have the i...

Resolved! Code not working

I applied to use the 6 months amazon music offered, i tried to access it but it says the code has been used! Not by me? Anyone else had this? Thanks

Resolved! Payment was taken by O2, but I haven't complete my order

I want to buy an apple pencil, my payment is already taken by O2, but I haven't placed my order. I'm claim a refund.

Resolved! Claiming extra £100 for ordering s20 ultra

Hi I'm new to o2 I saw the offer of an extra £100 recycle for pre ordering the new s20 ultra but how do I claim the £100 extra?. I preordered in store if that helps.

Resolved! WONT LET ME COMPLETE ORDER ONLINE

HI Guys been trying to purchase a apple watch online i already have a iphone with o2 go through all the processes sends me paperwork but when i click complete order it wont let me, i phoned 202 6 different customer help people not my department ? so ...

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