Solved: Still Waiting

Anonymous · ‎22-01-2013

Hi All

really Miffed ordered a new phone on Saturday,was supposed to be delivered today between 13.00-17.00 had a text last night confirming this, so changed my appointments and plans for today,only to get 2x texts this morning stating your order has experienced a possible delay?

so is it being delivered or not ,after spending over 2hrs at different times of the day trying to get through to UK mail with no luck,i still dont know where the phone is and where it is,O2 dont want to know after finally getting through to them at around 3 this afternoon,still cant get through to UK mail on phone,so much for customer service iv been with O2 for years,think i might look else where in future,could of got the phone on the high street for same money on Monday morning,,:-(

Anonymous · ‎24-01-2013

Just wanted to say that i rang o2 yesterday and was told that the phones were out of stock until 28th January (despite being told on Sunday and Monday that they were in). Anyway nevermind, the wonderful lady at the call centre has sorted everything out and i was able to go and collect one. She was totally, utterly brilliant. And despite what some may think, i've been with o2 for probably around 10years and have never had any cause for complaint of any kind before (which is why i wanted to stay with them). Oh, and the people in the o2 shop - they were amazing and helpful too.

View solution in original post

sheepdog · ‎22-01-2013

Whats the weather and traffic situation in your area?

MI5 · ‎22-01-2013

If you posted something and it didn't turn up would you be liable for it or the company you posted it with?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎22-01-2013

Still let's hope the driver's not stuck somewhere in the snow eh!

I think the clue here is the words "possible delay".

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Anonymous · ‎22-01-2013

its been ok here until late evening according to track your item its been miss routed twice today,so not down the the weather,just very enjoying you cant even speak to someone about it or complain..:-(

MI5 · ‎22-01-2013

Ah well that'll be O2's fault then.....!!!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-01-2013

SO the re-routing might have something to do with the weather as some depots may be having issues with the snow.

Seriously wonder what has happened to patience and common sense in this country.

Anonymous · ‎22-01-2013

I ordered a new phone on Sunday (I have already left a message on this forum ranting!) I feel exactly the same, I've been with O2 for years but their service recently has been appalling. I wish I'd gone elsewhere - I would have a phone by now. Good luck!

Anonymous · ‎22-01-2013

So me waiting in all day and losing money as I'm self employed is except able as well,

MI5 · ‎22-01-2013

@Anonymous wrote:
So me waiting in all day and losing money as I'm self employed is except able as well,

No, it's not "acceptable" but you still haven't answered my first question?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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