Hello, just read your thread… I can understand your frustration for not receiving your phone within 48 from placing an order, whichever the reason, (although there is strong suggestions/evidence that the weather might be the main cause).
However, I cannot stop thinking of the very sad news of the postman who died recently due to hypothermia, whilst delivering posts to customers…
From my experience, (of having changed a BB handset 4 times within one month due to a faulty model/batch), things will work out in the end with lots of patience and openness (and chocolate for self-indulging!!). I could have only gained a heart attack I suppose, if I would’ve let high feelings taking hold of me… Anyway, I found the O2 customer service & technical team the most helpful, polite and efficient over the phone when contacted – they do try their best in my opinion….
In the meantime, do you not have access to a different phone (your old one perhaps)? or can you borrow one from friends/family to use it until your ordered one will arrive, so your business will not suffer?
I wish you all the best and let’s hope & make sure that everyone is safe in this weather, wherever we are and do ….
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