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Sim received by post to my address in someone else’s name

DW21
Level 1: Joiner
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Hi, I hope someone can advise.  I have received a pay monthly business sim to my home address but not with my name as the addressee, but someone else’s name.  I have spoken to O2 who have advised that this may be fraud and that the fraud team will contact me within 10 days (and not to give the sim to anyone). I’m just a little concerned as to what someone can do with regard to opening up a mobile phone contract under my address, but surely they need the Sim.  Any feedback would be greatly appreciated, or if anyone else has had this happened to them?  What should I do to keep safe with regards to accounts and personal information, etc.

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Bambino
Level 77: Grand Master
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@DW21 First thing you should do is change the password on your O2 account. Check your bank statement to see if there are any charges you don't recognise, and inform your bank of the incident. Also take a look at these links:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

I DO NOT WORK FOR O2



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Bambino
Level 77: Grand Master
  • 19556 Posts
  • 955 Topics
  • 2693 Solutions
Registered:

@DW21 First thing you should do is change the password on your O2 account. Check your bank statement to see if there are any charges you don't recognise, and inform your bank of the incident. Also take a look at these links:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

I DO NOT WORK FOR O2



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