Sim Issue, Sim Swap Question

[Cooltrain]

So a few days ago I hard reset my phone (Doogee X5 Pro, android 5) back to factory, supposedly its not supposed to effect the sim (PayG) but upon booting, the number displayed under the sim is the wrong number, (I suspect it was the original number for the sim). I live out of a area that gets good signal but when I can, checking for credit returns a "Connection Problem or Invalid MMI code". Switching that sim off and on again the number will still be wrong but I can then check credit, recive texts for a short time before it just spots working again.The time of the phone has also been reset (and can't be changed) back to 2016. I need to remove the battery to swap the sim so I'm not sure if this is causing that.

Called O2 explained the situation they said they would send me a new sim, I confirmed with them that I would keep my number, they said yes. I recived that sim yesterday. Inside the folded card packet with the sim is a label with the number and the SSN. The number on this label is not my number, I thought they would send it out pre-setup? Is this what the swap text is for? I didn't want to do that and confirm the swap if the number on the sim is wrong?

Any advice would be a big help.

[Cooltrain]

Its now been 3 days since the "swap" and no change, its still reporting as 'Network Locked' and I'm not getting a signal. Does anyone have a way I can contact them? Live chat is down, due to the virus the call centre is down too... not sure what else to try, kinda trapped without a phone.

[jonsie]

Try calling them at 8am in the morning @Cooltrain 

[Cooltrain]

Was never able to get through to them. I also tested my old sim again... and its still working. So the transfer never happened flat out, the service must be broken. Guess there is nothing to do now but wait...