Returns Process

[Khal22]

Hey everyone 

I am in the process of returning some Galaxy Buds FE White (earphones)

I am finding the process extremely frustrating and slow. I guess now that they have been picked up for repair/ exchange I will need to wait “upto 2 weeks” for replacement.

this isn’t great customer service / experience

[pgn]

O2's supply and order management system has historically always been poor, @Khal22 - reach out to the O2 Social Media team using either of the links just below, see if you can get an update or get them to move things along for you, @Khal22 - good luck.

[Khal22]

Thank You 

[pgn]

You're welcome @Khal22