on 29-03-2020 15:47
Hi,
My I Phone XS has just gone faulty. The screen went green then completely black. It is still on as I can hear it chimming but I can not seen anything on the screen. I've tried pressing the volume up button, then down button then holding the power button as advised on you tube but this has not worked.
It's 8 months old so still under warranty. I need it fixing ASAP as I work in a hospital - I'm currently using my old phone that has a cracked screen and don't how long it will last as the shards of glass are slowly coming off.
Where do I send it to get it fixed please? I can't seem to find any phone numbers to call to discuss repair. Would you be able to send me a loaned phone until it is fixed? Thanks.
29-03-2020 15:49 - edited 29-03-2020 15:50
29-03-2020 15:49 - edited 29-03-2020 15:50
Have you tried this?
https://www.youtube.com/watch?v=AyMP1DUXVAo
on 29-03-2020 15:51
on 29-03-2020 15:51
Or Apple https://www.apple.com/uk/retail/geniusbar/
As no shops are open currently, O2 would not be able to loan you a phone.
on 29-03-2020 15:54
on 29-03-2020 15:54
I'm not sure apple stores are open but have a look on the Apple community. There are sections about the black screen problem.
But I think the video link will sort it for you.
on 29-03-2020 15:57
on 29-03-2020 15:57
on 29-03-2020 15:59
on 29-03-2020 15:59
Thanks for the advice but I have tried the steps in the video but it has not worked. Do you know of any contact details/email address for O2 that might be in still manned during this time?
on 29-03-2020 16:00
on 29-03-2020 16:00
You're better off talking to Apple.
on 29-03-2020 16:11
on 29-03-2020 16:11
Speaking to apple now - thank you
on 29-03-2020 16:12
on 29-03-2020 16:12
on 29-03-2020 16:14
on 29-03-2020 16:14