Repair collection

[Anonymous]

Hi my phone is being collected by courier to get repaired but I have not been given anything to package it and I was not advised what to do on live chat the other day and it's not working at the mo help!!! Xx

[adamtemp64]

They will turn up with all the required packaging etc. The courier will guide you through the process

[Anonymous]

Hi Dinky_emz and welcome to the Community.

I would advise a suitable sized jiffy bag is appropriate. It doesn't have to be a new one, a used one is fine as it is only for packaging.

The courier will place what ever you give them into a thin plastic bag so you need to wrap it well.

Kind regards

[Anonymous]

Hi @adamtemp64

My handset went back to o2 repairs last week and the courier only had plastic bags to put the item in. There was no packaging or protective items. So I would recommend the OP puts into a jiffy bag as a precaution.

[Anonymous]

Be sure to remove your SIM card, battery and any sd card before handing your phone over.

[MI5]

Battery will be required by repair team as it may be what's faulty.....

[jonsie]

You only need remove the simcard.

[Anonymous]

The battery may be non removable anyway depending on handset

[Anonymous]

hi i have sent my iphone away last week to get fixd under an insurance claim and i was given a tracking number and it was meant to be delivery 2 days go and i has still not came

what am i meant to do now it is costing me a lost in money the longer the phone take to come as it is a work phone

[MI5]

Where is the phone now (according to your tracking number)?