Removing a bar
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on 03-08-2022 10:44
Because I lost my phone, 02 put a bar on it. But since I found my phone they said they would remove the bar, but that was a week ago and I was still a bar on my phone. I can't contact them to remove it. I've been to the O2 shop and they've tried to remove it. But there's still a bar on my phone and I can't phone
or pay wallet pay so it's frustrating is there any way I can remove the bar myself? Or what is the answer?
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on 03-08-2022 10:54
Hi there @Gingerproph
Painful that is but hey welcome to the O2 Community Forum !
Now can you use Skype? (guide to skype below)
to contact O2 or here
Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram
HAPPINESS IS BEE SHAPED
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on 03-08-2022 10:58
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on 03-08-2022 11:40
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on 03-08-2022 11:40
Morning all, thanks for the tag @Cleoriff
@Gingerproph I'll message you privately and look into this for you.
Any messages sent outside these time will be responded to on my return.
Thanks

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on 12-03-2024 21:56
Hello, I am also having this issue. My phone was stolen and a bar placed on my sim. I bought a new phone with sim. Each person I speak to removes the bar, I even asked one advisor to send me a text to my partner's phone to prove the bar has been lifted. Then in 'my o2' it says all the bars are still on and i can't remove them. I wait and wait the bar never comes off. So I call again... the bars are still on, they say they have removed them... same again, the cycle continues. Tomorrow I will call again and end my contract with o2 if nothing has changed. Really wish someone could help me.
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on 12-03-2024 22:00
No one here can help anymore, sorry.
Keep trying O2.
Guide: How to find help & contact O2
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 12-03-2024 22:04
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on 12-03-2024 22:06
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on 12-03-2024 22:06
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on 12-03-2024 22:11
@Bambino @Dave-O2 @jonsie I know I will have to pay off the device to close the account but I am so desperate to have a phone that I am prepared to do this. I have been in store every day, I have been on the phone for over an hour every day since my phone was stolen. Each day I don't have my number working I am potentially losing work as someone who is self employed. Customer service say to go in store, in store say to call customer service. The bar remains on my phone. What else can I do? Many Thanks
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on 12-03-2024 22:14
Wait till morning and a possible private message from our community manager
Maybe it will be sorted at midnight but no guarantees with customer service these days

