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Proof of purchase

Christophe79
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Trying to get a proof of purchase email from o2 for the cashback offer, they insist they've sent it three times now. I haven't recieced it
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viridis
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Previous orders in myo2 work for the claim form.
Get a screenshot of your Samsung device order and upload it.
Delivery notes included with deliveries are accepted too.

View solution in original post

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Cleoriff
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@Christophe79

Did you buy your phone from O2 or a third party seller?

If a third party then you will need to raise a cashback claim from the 3rd party, eg Quidco / Topcahback etc. 

Veritas Numquam Perit

Girl in a jacket
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MI5
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Have you checked your spam folder?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Christophe79
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Yes, constantly checking spam/ junk folder. Not there, been online with them every day since Wednesday for over an hour. Getting a bit annoying now
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Christophe79
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And yes, bought it from o2 online
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Cleoriff
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@Christophe79

 

What phone did you buy?

Veritas Numquam Perit

Girl in a jacket
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Christophe79
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It wasn't a phone it was a Samsung galaxy tablet s4
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viridis
Level 56: Guvnor
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Previous orders in myo2 work for the claim form.
Get a screenshot of your Samsung device order and upload it.
Delivery notes included with deliveries are accepted too.
Message 8 of 9
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Cleoriff
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@Christophe79

I see it was this offer?

https://www.o2.co.uk/shop/samsung/galaxy-tab-s4#contractType=paymonthly

 

Buy selected Samsung Galaxy devices and you can claim up to £150 cashback. Fill in the redemption form within 30 days of buying your device. You’ll need to provide some details, plus a copy of your proof of purchase. Then you’ll get your cashback by bank transfer, within 30 days of your claim being validated.

 

So have you followed the instructions in bold above? The item should show in your orders in My O2. So that is all you need

Veritas Numquam Perit

Girl in a jacket
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