Proof of Purchase

[Roymondo]

Recently upgraded to Huawei P30 Pro after seeing the "free Freebuds and Band 4" promotion. Phone arrived, along with a flyer telling me how to claim my freebies. Now the fun begins - One of the requirements is that I submit a digital copy of my proof of purchase. What proof of purchase? I haven't been sent one and any attempt to contact O2 to request one is rebuffed due to Covid-19 staffing issues etc.

How can I get this proof of purchase?

[jonsie · Accepted solution]

Use the order number in Recent Orders in My O2

Open it and download as pdf.

That will do as proof of purchase

[Bambino]

@Roymondo As per the suggestion offered by @jonsie: http://www.o2.co.uk/myo2

[Roymondo]

Brilliant - That appears to have done the trick (as in Huawei have indicated that my claim has been validated). Thanks very much!

[jonsie]

Excellent @Roymondo 

[Roymondo]

And just for closure - the freebies (Freebuds 3 and Band 4) arrived today - well chuffed!

[jonsie]

Brilliant, thanks for the closure @Roymondo 

[Andisocialist]

I was excited to see how simple this fix was, but I can't find "recent orders" anywhere in MyO2. I'm completely stumped. I am trying to claim a free watch worth 200 quid for buying the S20 Ultra. Please help!

[Andisocialist]

Sorry, I just found what I was looking for. Thank you for your help. 😉

[Cleoriff]

Good to know @Andisocialist