Proof of Purchase

[Roymondo]

Recently upgraded to Huawei P30 Pro after seeing the "free Freebuds and Band 4" promotion. Phone arrived, along with a flyer telling me how to claim my freebies. Now the fun begins - One of the requirements is that I submit a digital copy of my proof of purchase. What proof of purchase? I haven't been sent one and any attempt to contact O2 to request one is rebuffed due to Covid-19 staffing issues etc.

How can I get this proof of purchase?

[Cleoriff]

Thanks for that @tripleb58 

I shall refer to this post if anyone asks the same question.

[jlw02]

Thank you so much @tripleb58  - super helpful.  Fingers crossed I can get it sorted

[tripleb58]

@Cleoriff @jlw02 no problem at all! I hope you manage to get your buds soon!