Promotional Email

[RamboLogan]

I have received an email stating 02 are happy to pay off the remainder of my current balance owed for my current device, if I decide to upgrade. however the offer doesn’t appear in my 02 app. I am interested in this offer, but I can’t get through to an agent to discuss it or why it’s not showing on my account.

[madasaf1sh]

@RamboLogan

best way to contact customer services are below:

when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[MI5]

@RamboLogan 

Does the email not include a code to use at checkout, or your final payment may be included automatically at checkout anyway.

Numbers to call O2 on here if required Guide: Coronavirus Community Help and Support