Problem with calls and data roaming when abroad

Mike1982 · ‎11-03-2022

Hi

I am recently in Italy. I was so surprised that after landing my phone 4G data didn't work at all. I am even not able to make a phone call. I've tried my sim card on two devices with the same output so it must be something wrong with the network. Did anyone experience similar problem in the past?

MI5 · ‎11-03-2022

@Mike1982

Sounds like an international roaming bar on the account.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎11-03-2022

@Mike1982

Check your data APN and change it to "mobile.o2.co.uk". See if that helps.

Best of luck and welcome to the forum.

Veritas Numquam Perit

RafaC · ‎14-03-2022

Hey @Mike1982 were you able to sort it out?

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