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Premium text costs

Aud1
Level 1: Joiner
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I texted a donation to children in need and have been charged £20 by O2 for premium rate text. Two messages were generated about gift aid.  I am shocked and feel you are undermining the charity. I would appreciate it if a large proportion of this could be refunded to my account or forwarded to the charity. 

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MI5
Level 94: Supreme
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@Aud1 

That is the amount you have donated.

O2 take very little if anything at all for donations to CiN.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124057 Posts
  • 612 Topics
  • 20135 Solutions
Registered:

@Aud1 

That is the amount you have donated.

O2 take very little if anything at all for donations to CiN.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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