on 08-08-2019 16:40
O2 Customer Complaints tell me they are not liable for premium service number, but are surprisingly able to facilitate it through their network.
I have been charged £45 that I want back; I consider it a fraudulent amount taking from me.
O2 tell me I should contact 'Dynamic Market Global' on 0345 174 0803. This number is wrong and doesn’t go to anyone who knows the company in question.
Upon searching for Dynamic Market Global you can find their information via 'Fitness 1st'. This company registered in the Seychelles. They have a number on their website that goes to a man in the middle answering machine who take your name and number and apparently get someone to email you but all I got was a text message telling me ‘After running your mobile number through our system, we have found that you have not been billed for any services relating to our Customer Care.’
If you check companies house DMG is registered address is Elite Accountants. Phoning them you'll get a nice accountant that tells you that DMG is not an active company and hasn’t been for some time.
An email address provided from O2, email@example.com gets a response from Stephen however it may as well be someone sitting there and copying and pasting standard responses back.
On these emails there is reference to NGage. This is some kind of mobile platform company. I contacted NGage and they gave me a number for DMG, 0138300014. However this number goes straight to the same man in the middle answering machine.
O2 also say they don’t have any contact names, relation ship managers, working phone numbers, or contracts or apparently anything apart from an email address that may as well be wrong as well for all the use the responses are.
Please tell me if there is any information for this company you know of. O2 seems to be facilitating this rubbish and will end up looking a bit silly at some point if more people are scammed out of phone bill cash. It this point as not even about the money, it’s about some shady company that doesn’t seem to want to be found.
on 08-08-2019 16:57
The payforit rules state that if you can actively prove you cannot get satisfaction from the company billing O2, then O2 must reimburse you.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 08-08-2019 17:22
Hi there @RichardH1
Sorry to hear about this scam/fraud
the best advice is from MI5
I do hope you are able to successfully
get a refund of your money.
on 13-08-2019 11:04
@RichardH1 I'm sorry to hear you've been having some difficulties with these charges - please let us know how you're getting on though, and if you need some more help as well
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on 18-08-2019 14:55
I have been in touch with the regulator and i have the forms to put evidence onto - not that the scam company bothered sending anything more than a picture that i could have created in MS paint.
Interestingly enough if you dig into the Domain of the aforementioned website's all the listing information is 'redacted'. Not the best look for a company taking 'subscriptions' from people's mobile an even worse look for O2 that helps facilitate it.
on 18-08-2019 16:15
@RichardH1has this matter been resolved to your satisfaction?
Please don't rely on the regulator (PSA) to help you. They are a regulator, not an ombudsman. They don't resolve individual dispute.
Your best bet is probbly to pursue mGage Ltd, who are responsible for taking the money and transferring it to the scammer.
Insist that they provide you with the following:
- Screenshots of the subscription workflow where you were alleged to have signed up for this service.
- A description of what the service you are supposed to have subscribed to provides? Is this a newsletter, access to a web portal?
- Any evidence that after supposedly signing up for the service, you actually used it
- The complete web server log of the subscription, including the User Agent strings containing all device details (browser, device type, device IP address) together with dates and times.
- If the subscription started after 11th May 2019, auditable proof of the additional authentication used (as required to comply with O2/GiffGaff rules)
- Full company details of the company operating the service, country of registration, full name of company, company number and registered company address.
- Details of the company’s disputes procedure, including any ADR scheme you can refer the matter to if they fail to provide a full refund.
Make it clear that, as the contact details they gave you failed to work, you hold them legally accountable. They were negligent in sending your money overseas without your proven consent. Leave them in no doubt that you will use the Small Claims procedure against mGage and O2 in order to recover your money.
Full details of how to recover money taken by Payforit scams is on the payforitsucks.co.uk website.
Help put a stop to 'Payforit' scams. Respond to the Phone-paid Services Authority Consultation