cancel
Showing results for 
Search instead for 
Did you mean: 

Payment

Whitney_1
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I tryed to get a iPhone on pay as you go and I was refused but they still tuck my up front payment 

Message 1 of 2
77 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 127431 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@Whitney_1 

Not sure why you'd be refused to buy a PAYG phone but if the order didn't complete, O2 won't have taken any money.

Your bank will hold it in a shadow account and return it to you in a few days time, depending on their policy for this.

If you wish to confirm this with O2 you You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
73 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 127431 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@Whitney_1 

Not sure why you'd be refused to buy a PAYG phone but if the order didn't complete, O2 won't have taken any money.

Your bank will hold it in a shadow account and return it to you in a few days time, depending on their policy for this.

If you wish to confirm this with O2 you You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
74 Views