Outstanding query

Rose94 · ‎30-11-2020

I am trying to purchase a Apple Watch on contract but it is advising me I have an outstanding query on my account. I have contacted o2 and spoke to someone and they have advised that there is nothing outstanding on my account? All my payments are up to date so I’m a bit confused.

MI5 · ‎30-11-2020

@Rose94

Customer services are the only ones who can tell you what that is or fix it for you.

I'll ask @O2Ryan or @Anonymous if they can help?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Rose94 · ‎30-11-2020

That would be great. Thank you!

MI5 · ‎30-11-2020

You're welcome.
Hang on for a message from one of them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-11-2020

@MI5 Thanks for the tag, @Rose94 will private message you.

MI5 · ‎30-11-2020

Thanks @Anonymous

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Rose94 · ‎30-11-2020

Okay. Thank you Simon!

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