Order tracking
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on 21-04-2020 21:40
I’ve went into my 02 app to track it and it says the stays is complete yet no one has been to deliver my parcel at all today? Can you tell me where my parcel is please.
This happened to me when I got my mobile contract out with yours and it took over a week for it to arrive
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21-04-2020 21:42 - edited 21-04-2020 21:44
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21-04-2020 21:42 - edited 21-04-2020 21:44
Hi @Deebee
Have you had an email to say it's been dispatched. If not, then it's not on it's way. It may be out of stock.
If you have an email you can track via this route https://www.o2.co.uk/help/pay-monthly/how-to-track-your-order
Veritas Numquam Perit
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on 21-04-2020 21:43
Once you get your dispatch email you can track it http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order#qs
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 21-04-2020 21:45
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on 21-04-2020 21:47
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on 21-04-2020 21:47
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on 21-04-2020 21:49
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on 21-04-2020 21:57
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on 21-04-2020 21:57
The tracking details should tell you when it's due to be delivered.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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