Has anyone had to use the ombudsman service? I'm not sure how it works but need advice and help asap. It's taken me so far 12 weeks to make a simple insurance claim. All been agreed and accepted, my device will be swapped for a different model etc.
I have made now 3 complaints now and all I get is apology after apology and told to redo the process. 3 days off work for failed collections, being billed for a device that a faulty. 12 weeks to do an insurance claim has anyone heard of it? What can I do? My phone is essential for working every day.
