O2 order wrong address!

[ianlawton]

Hi

I was expecting a delivery today but O2 have given DPD the wrong postcode.  As such DPD have tried to deliever to completely the wrong area.  I have been in touch with DPD and they have said only O2 can change the postcode.  However, I am unable to speak to anyone in O2 unless I want to upgrade my phone.  Any ideas?

[MI5]

Someone else did this and explained the issue to DPD. They changed it for them.

[ianlawton]

Hi thanks for the response.  Unfortunately DPD won't budge.  The first part of the address is correct, its just the postcode is wrong (a different village!).

[jonsie]

You need to try and get through to CS then @ianlawton 

Guide: How to find help & contact O2 

[ianlawton]

But this is the issue.  I am unable to speak to anyone at CS.  Unless I want an upgrade then I can

to speak to anyone.  When I have spoken to people at upgrades they are working from home and unable to help.  I really don't know what to do as DPD will not amend my postcode unless this comes from O2!

[gmarkj]

Choose whichever option you have to so you can get through to someone @ianlawton.
At this time you don't really have a choice...

[ianlawton]

Phoned O2 from landline rather than using my mobile and there were more options.  I have spoken to someone now who in turn has contacted the courier.  Hopefully its sorted but I'll wait for the confirmation from the courier first!  Thanks for your responses