O2 incorrectly issued a default on my wife's credit file now impacting our remortgage.

[Anonymous]

02 have incorrectly issued a default on my wife's credit file which they admitted to and are taking a long time to clear the issue with Experian. This has now impacted our timescales to remortgage and find a bank who will take us. We are at risk of losing our dream home if 02 do not hurry up and clear the issue.

Help needed from 02 to speed this process up!

[MI5 · Accepted solution]

Have you considered added a notice of correction to your credit file yourself? Otherwise, all you can do is chase them up.

CreditFileReferrals@o2.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865
Or make a complaint
http://www.resolver.co.uk/

[Cleoriff]

More than a few people have had the same issue @Anonymous. It really is down to you to chase up and express the urgency of the matter. If you had more time you may want to issue a complaint. http://www.o2.co.uk/how-to-complain and do it via the resolver link included

[Bambino]

Please follow the links above, @Anonymous. We are all customers here, and that's pretty much all the advice we can give. Hope you get this sorted out soon. Good luck.

[jonsie]

A notice of correction is the only thing you can do now. Add any admittance from o2 if you have it in writing and it shouldn't be much of a problem where your mortgage is concerned.