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JHA1E · ‎02-09-2016

O2 has closed down its email accounts. Not a problem but I can still send to my account but I cannot download from the account to check. Emails sent to my o2 account just disappear. Why do emails sent to a defunct o2 email account not bounce back?

Toby · ‎07-09-2016

Hi @JHA1E,

Your feedback and that of others in the same boat has ensured that from today, all closed down webmail accounts will have a message to indicate its closure. Hopefully this helps!

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View solution in original post

MI5 · ‎02-09-2016

Because the email is still received by the smtp server which is still active.
It's only the pop server that has gone so far.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JHA1E · ‎02-09-2016

So how long before the smtp server is disabled so that emails sent to the account in error are bounced?

MI5 · ‎02-09-2016

No one knows - we've asked but not had an answer.
tbh it's a major mess up all round.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JHA1E · ‎02-09-2016

I am glad that I am not the only one who thinks it is a total shambles!

Beenherebefore · ‎02-09-2016

Oh no, there are plenty of us on here.....and if the truth be known, there are many hundred within O2 thinking exactly the same.

"My life is a facsimile of a sham"

MI5 · ‎02-09-2016

It's taken them over 3 years of saying it is ending to get to this point where it is only half finished.
It could go on like this for another 3 years !!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Beenherebefore · ‎02-09-2016

@MI5 wrote:

It could go on like this for another 3 years !!

You might.....just might regret saying that

"My life is a facsimile of a sham"

Bambino · ‎02-09-2016

@JHA1E It's probably of no consolation to you, but it is now approaching three years that this was announced.

http://forums.moneysavingexpert.com/showthread.php?t=4761509

Edit: as @MI5 mentioned as I was typing.:smileywink:

I DO NOT WORK FOR O2

Anonymous · ‎06-09-2016

After not receiving any emails into my o2 account after 9th August I have started receiving some again in the last two or three days! Whatever is happening??

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