O2 Boostbox - Won't work even on direct internet connection

[Anonymous]

Hi all,

Does anyone know if O2 have any restrictions on IP address for the Boostbox?

Am tech support for an ISP, a number of customers Boostboxes aren't working. I've borrowed one for testing and can't get it to run even if given a direct connection to the internet, am wondering if our IP address range is not on a whitelist or something similar.

Cheers

[MI5]

They aren't plug and play items.
They need to be set up by O2 and only if you meet their criteria for having one, so yes, it's probably because of your ip.

[gmarkj]

I am not convinced that they need an IP either.
We have one at my work. It connects (please don't ask how) to a local mast to provide service.
There are now 3 ways to be without signal: boost box broken, connection to mast interrupted or fault with mast (normally this one).
I would say that it works 80% of the time. The rest it is out of service...

[Anonymous]

The consumer ones definitely need an IP, they work over broadband connections rather than using the local mast, not sure about the enterprise grade ones though

[gmarkj · Accepted solution]

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@Anonymous wrote:
The consumer ones definitely need an IP, they work over broadband connections rather than using the local mast, not sure about the enterprise grade ones though

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Just done a little more digging - would appear you are correct, but whenever we phone the support 2nd line we (almost) always get told it is related to either the box needing to be rebooted or a mast issue!!

Found these while Googling:

http://www.pure-telecom.co.uk/o2-boost-box/

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Business),CASE=56136

http://www.o2.co.uk/assets2/business/enterprise/documents/QSG_Guide_Ent.pdf

http://www.o2.co.uk/static/www/docs/business/boostbox_qsg_guide_standard_v4_lr.pdf

[Anonymous]

Cheers gmarkj,
I've tried all sorts to get it to go and it refuses, will try the factory reset.

It's been tested on a consumer connection (behind their router), back at one of our main distribution points and directly on the internet at our network centre and still no joy.

[Anonymous]

We had similar issues with the Vodafone ones a couple of years ago, turned out Vodafone thought our IP address block was in Spain, not in the UK, and therefore that the devices shouldn't have been enabled. Had to point them in the direction of the RIPE internet registry to prove otherwise

More info

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