O2 Travel doesn't work; keep your confirmation emails!

[Anonymous]

early August I sent a text to O2 and received text confirmation that O2 travel was initiated. I went on holiday and used the phone assumming that the reduced rates would be applied. I returned and ended the O2 travel service with the call centre. A very large Bill has arrived and the O2 Call centre have lost all records of the transation, sggesting that I'm wrong. I've spoken to a few of them and they are nice people, however their Travel and record systems do not always work. I still have all of the confirmation texts. And while I'm very confident that I will eventually get a refund, it has been impossible to find anybody who's prepared to champion the repair of the faulty systems.

[jonsie]

Best of luck with this. given the texts you have I'm sure you will get the excess charges back.

[Anonymous]

I'm sure you'll be fine.

Maybe try to use Tugo on wifi next time.

[MI5]

Just for info, I'm sure you know but for the possible benefit of others, O2 travel help pages here https://www.o2.co.uk/shop/international/using-phone-in-europe