Okay, so as this has caused a huge fuss here in the forums, I decided it would be best to get in touch with O2.
Now here is where it gets interesting,
On saturday i contacted the live chat to ask about the O2 open discount, They advised me to use the system as before to get the discount code, which worked. They told me to take it in store and get it verfied and added to the account.
So on tuesday when I went to pick up my new phone I asked about it, the store staff told me that they stopped adding discounts in store and customers had to do it themselves as of 16th of december or something. We then had a look to see if the Army was signed up to the ssytem and it was with over 18,000 people elegible. They then explained to me that the system was changing as of 1st of febuary and i would have to wait till today to apply the discount.
So I went to my unit to ask about the code, they have no idea what the code is or that there even was a code.
This morning i Contacted the live chat again and they told me to follow the old steps again, I had to tell them several times before they realised they were giving me the wrong information, they spoke with their manager and told me to call 202 and that if I rang 202 I could get hold of the employers codes as the live chat people didnt have access to them.
So I rang 202 and spoke with a very nice young lady who was very helpful, she hadnt been made aware of the change either and began by advising me to follow the steps before, until she realised that i was asking about something else. She spoke to her manager and the manager hadnt been told either.
Anyway, she proceeded to look up the employers to see if she could get hold of the code as the people at work didnt know about the code. She tried searching for the Army under the list of eledgible employers and it didnt come up, nor did MOD, Armed services, Defence Discount Service or a few other names we tried. I even tried individual units. which was strange as it was there yesterday when I was in store as just "Army". She did some digging and has found that the Army isnt on their list, obviously theres a good few hundred employers on the list and I didnt expect ehr to go through them all to look for an alternative name that the army might be listed under.
Anyway, she has escalated the issue and will give me a ring back tomorrow if there is any updates. Thats all I could find out on my end. No one at O2 seems to have a clue what has happened with this switch over, so will be interesting to see what happens. I still have another 26 days to sort this out before the cut off.
also, if you applied for O2 open before the 1st of febuary, and received a discount code, I belive you can still apply it in the conventional method. Thats not for certain, I just over heard the phone operator reading through the guidance they have on the new system.
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