O2 Open Discount Problem

[Anonymous]

Hi there,

Was wondering if anyone can help with this. Not actually a problem for myself. My partner has just upgraded early to a new o2 refresh contract today and is eligible for an o2 open discount on her contract as she works for Tesco. She has already registered for it around February 2017 and everything was accepted(all the correct documents, payslips etc..) so when she clicks add discount it keeps asking her to re-register. So when she tries to re-register it's telling her this National Insurance number is already in use. Tried calling o2 and the advisors didn't know what to do. She is eligible for the discount so it's weird why she is running into these problems with applying it after upgrading today.

Unsure what to do. So if anyone could help it would be greatly appreciated. Thank you.

Regards,
Joe.

[MI5]

Check the new rules detailed here https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Open-amp-Friends-and-Family-discounts-H...

[Anonymous]

Hi there, Thanks very much for the reply. She has already adhered to and complied with all the new rules and been accepted already. The problem mentioned above still persists. Thank you.

Regards.

[MI5]

Only customer service can sort that mate.
We're all customers like yourself.

[Anonymous]

Tried calling them mate with no help. One advisor even asked if she couldn't get her national insurance number changed 😂 So thought I'd post on here to be pointed in the right direction and get more appropriate answers.

Thanks anyway

Regards,
Joe.

[MI5 · Accepted solution]

You could always try a complaint. Details on the contract link.
http://www.o2.co.uk/contactus

[Anonymous]

Thanks mate. I'll send an email along 👍

[MI5]

Good luck mate