O2 Extras

[Davman01]

Renewed my contract and was offered an “extra” to choose from. Won’t let me pick one and says I need to contact O2.

[Cleoriff]

@Davman01 

Yes we've had  lot of problems with Extras this week. I'll tag our account advisors to see if they can apply it as they have in the past. @O2Lisa @O2Daniel can you help here?

[O2Daniel]

Hi,

Thanks for the tag @Cleoriff.    

@Davman01, i will private message you, and we can take a look into your account, see if it allows me to manually select it for you, providing it is all valid

[Davman01]

Attempted to reply via private message and again, it won’t let me.
Now saying error “59B2A091”

[Jamieeccles]

Same with me upgrade last week and tried everyday to add the extra I want keeps saying error need to contact o2

[MI5]

@Thomaso1 @O2Emma can you help please?

[O2Emma]

Afternoon @MI5 its me and @O2Waqas today I will pick this up thanks 

[O2Emma]

Hi @Jamieeccles are you trying to add extra via o2app or via o2 website connected to wifi or mobile data.

I had same issue adding mine would let me do it through my o2 account online connected to wifi .

If  you can try this way if still having issue let me know and I will private message you thanks.

[MI5]

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@O2Emma wrote:

Afternoon @MI5 its me and @O2Waqas today I will pick this up thanks 

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Sorry, I am still on Tuesday lol 

[Jamieeccles]

Still no luck