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Level 1: Joiner
Posts: 8
Registered: ‎25-07-2019
Accepted Solution

No longer receiving texts from a single o2 number

I went abroad earlier this year and when I returned found out there is a single o2 number from which I can receive texts but not send them. I am not blocked at the other end. Any ideas?
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Posts: 100,364
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: No longer receiving texts from a single o2 number

@Brassneck 

Recheck your message settings for blocked numbers. 

There is no other explanation to stop receiving from just one number. 

Delete the contact from your phone too and re add it as this might help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 8
Registered: ‎25-07-2019

Re: No longer receiving texts from a single o2 number

The number is not blocked. I already tried adding as a new contact - I can receive phone calls. Is it possible on iPhone to block messages and not phone calls?
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Posts: 100,364
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: No longer receiving texts from a single o2 number

Most phones have separate text and call block settings.
Have you tried sending them a text and getting them to reply directly from that?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 8
Registered: ‎25-07-2019

Re: No longer receiving texts from a single o2 number

I can receive from this number but when I send they don’t get delivered. Same if I type number in directly or reply to a received message.
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Posts: 79,899
Topics: 572
Solutions: 3,818
Registered: ‎04-01-2009

Re: No longer receiving texts from a single o2 number

Without any doubt, your messages are blocked by the other phone receiving them. Insist they check their reject list. If you can call them ok then the problem is in the seperate message settings on that phone. 

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Level 4: Observant
Posts: 181
Registered: ‎18-12-2018

Re: No longer receiving texts from a single o2 number

Check your blocked number list if that is all fine then you mite have to phone o2 or go to a o2 store and what they can do about it.