cancel
Showing results for 
Search instead for 
Did you mean: 

No longer receiving texts from a single o2 number

Brassneck
Level 1: Joiner
  • 8 Posts
  • 4 Topics
  • 0 Solutions
Registered:
I went abroad earlier this year and when I returned found out there is a single o2 number from which I can receive texts but not send them. I am not blocked at the other end. Any ideas?
Message 1 of 7
1,024 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Most phones have separate text and call block settings.
Have you tried sending them a text and getting them to reply directly from that?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 4 of 7
1,000 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Brassneck 

Recheck your message settings for blocked numbers. 

There is no other explanation to stop receiving from just one number. 

Delete the contact from your phone too and re add it as this might help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 7
1,020 Views

Brassneck
Level 1: Joiner
  • 8 Posts
  • 4 Topics
  • 0 Solutions
Registered:
The number is not blocked. I already tried adding as a new contact - I can receive phone calls. Is it possible on iPhone to block messages and not phone calls?
Message 3 of 7
1,018 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Most phones have separate text and call block settings.
Have you tried sending them a text and getting them to reply directly from that?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 7
1,001 Views

Brassneck
Level 1: Joiner
  • 8 Posts
  • 4 Topics
  • 0 Solutions
Registered:
I can receive from this number but when I send they don’t get delivered. Same if I type number in directly or reply to a received message.
Message 5 of 7
997 Views

jonsie
Level 94: Supreme
  • 92919 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Without any doubt, your messages are blocked by the other phone receiving them. Insist they check their reject list. If you can call them ok then the problem is in the seperate message settings on that phone. 

Message 6 of 7
984 Views

Luke30
Level 7: Part Timer
  • 389 Posts
  • 131 Topics
  • 0 Solutions
Registered:
Check your blocked number list if that is all fine then you mite have to phone o2 or go to a o2 store and what they can do about it.
LGreenwood
Message 7 of 7
950 Views