Solved: New sim not working

Joanna_H · ‎27-07-2023

I have just got a new phone and it's been over 24hours but my new sim is still not working. Is there anything I needed to do or should be doings for this to happen?

Many thanks Jo

MI5 · ‎27-07-2023

@Joanna_H

If it's an upgrade you can use your old sim or do a sim swap to activate the new one.

Start the process from your old sim Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-07-2023

@Joanna_H

If it's an upgrade you can use your old sim or do a sim swap to activate the new one.

Start the process from your old sim Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Joanna_H · ‎27-07-2023

Thank you very much it's all sorted now🙂

MI5 · ‎27-07-2023

You're welcome @Joanna_H

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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