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Level 1: Joiner
Posts: 9
Registered: ‎12-01-2013
Accepted Solution

My details?

Just annoying to me but when the guy in the O2 shop set up my account he spelt my name wrong as Shilea not Sheila and I can't find out how to change it.

 

Can anyone help?

Posts: 16,393
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Registered: ‎13-08-2008

Re: My details?

ring 202 and they will sort it

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Anonymous
Posts: 0

Re: My details?

You will be lucky, same here and I already had one account exisiting they could read off.  Ive tried for nearly 12 months now

Posts: 87,629
Topics: 531
Solutions: 11,158
Registered: ‎04-04-2012

Re: My details?

I've read of a few people with spelling mistakes having major hassle to get it corrected. Quite ironic really when you can just phone up, change your address and order a £1500 contract without any checks, but a spelling correction to a name seems almost impossible.....!!!!!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 69,854
Topics: 547
Solutions: 3,412
Registered: ‎04-01-2009

Re: My details?

Yes it beggars belief, shame they aren't as strict with address changes and fraudulent upgrades.

Anonymous
Posts: 0

Re: My details?

Waste of time ringing to amend wrong name on your email address tried to correct mine as they also incorrectly spelled my name and they couldn't change it.
Level 44: Clearly Talented
Posts: 5,942
Registered: ‎18-09-2012

Re: My details?

Well I guess your credit reports won't take a hit if you defaultSmiley Very Happy.

Ridiculous they can't change a name:/
How on earth do they check your credit rating with a flawed name?
Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told Smiley Wink
Posts: 87,629
Topics: 531
Solutions: 11,158
Registered: ‎04-04-2012

Re: My details?

That's what makes it so ridiculous - They have to know the real (correct) name from the credit check so when incorrectly typed in by someone why can't they just check the credit report and correct it....?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)