Solved: My O2

Anonymous · ‎21-10-2017

I have changed from pay monthly to payg and ported my pay monthly o2 number onto o2 payg. However when I go online into my o2 my number is not showing even though the port has gone through. It’s showing the number I ported onto. How can I change this.

Anonymous · ‎21-10-2017

Hi @Anonymous it should update itself within 24 hours. Mine did this when I upgraded a few months ago & my old device still showed

View solution in original post

chrisymon · ‎21-10-2017

uninstall app re install again

"I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited." Currently using S7 edge

Anonymous · ‎21-10-2017

Hi @Anonymous it should update itself within 24 hours. Mine did this when I upgraded a few months ago & my old device still showed

jonsie · ‎21-10-2017

The system will update automatically. It usually updates at midnight every day.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎21-10-2017

If it doesn't auto update give CS a call
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎24-10-2017

Hey @Anonymous has your My O2 updated to reflect the changes you made yet?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎29-10-2017

Hi it didn’t update so I rang customer services and because my contract account had been closed (as I had migrated from contract to prepay) I had to just add that number back to my account (as I still had other contracts on that account) it was very easy to do. I hope that reply made sense.

Cleoriff · ‎29-10-2017

@Anonymous wrote:
Hi it didn’t update so I rang customer services and because my contract account had been closed (as I had migrated from contract to prepay) I had to just add that number back to my account (as I still had other contracts on that account) it was very easy to do. I hope that reply made sense.

Pleased it got sorted @Anonymous

Veritas Numquam Perit

jonsie · ‎29-10-2017

Well done @Anonymous

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎30-10-2017

Great to hear it's all sorted now @Anonymous

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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