I'm no longer getting any free web texts from My O2.
I used to get 100 a month as a broadband customer but on leaving in "The Great Sky Exodus of 2013" I expected that to drop to just 10 a month as a Pay and Go customer. Instead the number of free texts ran down to zero and remains so over six weeks since the broadband was switched.
I tried the on-line chat support on Tuesday night but that was totally useless. Agent one couldn't understand simple English and put me through to another who took 15 minutes to respond. This agent was also unable to read what I'd written and asked me questions I'd already told them the answers to before passing me onto a third person.
The third agent asked some dodgy 'security' questions that could have been answered by anybody then asked me for my log-on password at which point, for obvious reasons, I terminated the session. Twenty-five minutes wasted.
Not sure if this is the correct part of the forum to post this issue but is there any way I can get this resolved or will I have to run my balance down and shift to another provider?
Thanks in advance.
