My O2 account

[Anonymous]

Good afternoon.

I have a mobile on contract and my wife on PAYG. They are shared on the same O2 account.

When loggin in, I am presented with my details and my phone. Earlier, my wife wanted her phone topped up, so I switched to her phone in My O2, successfully topped her up.

Now, try as hard as I might, I cannot get back to my phone details.

I have even gone to the last email confirmation that my bill is ready and tried loggin in via the links. I still get my wife's phone rather than my own.

Any ideas as to what is going on here?

Thanks

[gemz4the1]

The accounts will not show on the same page.

You need to go to the top of the page where the menu is (explore, shop, support, My O2) and there will be an option to switch or link your account.

[Anonymous · Accepted solution]

Well, I am now able to see my mobile!

Instead of asking for a message with a code, I asked for a password reset. Still wife's phone. I then asked for a password reset for my wife's email and now I see my mobile!

Right, so somehow during the marriage of our two phones, My email address is connected to her phone and her email address to my phone.

Please don't ask how that occurred for I haven't a clue! Must have been nearly a year ago when I married the two phones on the same account. It was at that time I last topped up my wife's phone and only now has she required a further top up.

My 'phone continues to show my account progress through the O2 app which I leave running on the phone and just enter the 4 digit pin when needed.

I appreciate there ought to be a switch somewhere in the menu but not for my account! I suppose I should leave well alone now that I know I can access  both phones albeit using the wrong email address.

Thanks for all your help and advice.

[MI5]

Now that you can gain access to both you can choose one account to be the "Master" and link the other account to it - You will only need to log in with one email address to see both then and you will also see both in the app as long as you log in with the master account.

[Anonymous]

Sorted at last

[Anonymous]

Good to hear you mamaged to resolve this to your satisfaction.