on 11-05-2016 14:17
Can anyone tell me why I should be charged for airtime when I have not been able to use my mobile from home in the Abersychan postcode area of NP4. I am registered for updates that tell me nothing. I have the Tugo app to use with home wi-fi, but this is not always successful. My wi-fi is supplied by Bt and I pay Bt for that.
How long is this going to continue?
Solved! Go to Solution.
on 11-05-2016 14:37
@Anonymous This is a customer to customer forum. You need to speak to customer service. http://www.o2.co.uk/contactus
As you've been without service for so long they may offer you a goodwill gesture or a discount, but that's not guaranteed.
on 11-05-2016 14:44
Your contract states that you will pay monthly for the service. The O2 T&C's that you agreed to state that the service is not guaranteed 100% of the time, but you still have to pay.
The T&C's also state that O2 will take all reasonable precautions and attempt to provide a satisfactory service. If this fails you should raise a complaint http://www.o2.co.uk/how-to-complain
However, as stated, you may get a goodwill gesture once the mast has been finally fixed.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 11-05-2016 16:35