This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Lost saved data

EileenH54
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎03-01-2022 15:06

on ‎03-01-2022 15:06

Hi I just wondered if anyone can help with this query from my mother in law. Basically she got a new phone and there was an issue when she transferred the data over and she has lost some saved messages and a couple of photos of her late husband. I’ve looked on the cloud and nothing there. Is there any way to retrieve the messages? She’s very upset and this is a last resort to ask on here. Thank you in advance 

Message 1 of 2
394 Views
0 Kudos
1 REPLY 1

MI5
Level 94: Supreme
  • 151889 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎03-01-2022 15:10

on ‎03-01-2022 15:10

@EileenH54 

What phone?

If it's an iPhone, she can make a full backup to iCloud from her old phone and restore this to the new one.

If android, photos should be backed up to Google photos but messages will be lost if not separately backed up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
391 Views
0 Kudos
Top Kudoed Authors
View All
Top