Lost mobile

[caroleainsworth]

Hi I lost my IPhone X on Friday 18th March around 2pm in B & M in Clayton.

I rang O2 on Monday 21st March after 6pm, I spoke to a lovely advisor, who located my IPhone at Queensbury Resivoir, Bradford. 

Please can you confirm if it was located at Queensbury Reservoir, or Reservoir place in Queensbury.

I have lost all my Photos and contact numbers.

I wondered if you can give me the exact Location.

I have been back to B & M in Clayton on numerous occasions, no CCTV in and outside the store.

Please can you help.

Kind regards

Carole

xxxxxxxxxxx

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[MI5 · Accepted solution]

@caroleainsworth 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks.

It is also a good idea to remove your number as the forum is public and you may get spammed.

Did o2 bar the phone?

Advice here Guide: Lost or Stolen O2 Device? - How to Report it 

All you contacts and photos should be backed up to iCloud so can be retrieved when you get a new iPhone.