Issues with calls, texts and iMessages after transferring from EE to o2 last week.

[LJM]

I took out a new contract with o2 last Wednesday 4/1/22 and got an iPhone 11.  I transferred my existing number from EE to o2, however I still can’t receive calls, send or receive texts or set up WhatsApp or FaceTime. I have called o2 a few times and at 9am today was told this would go to their tech team and would be resolved in 4 hours.  I’ve heard nothing.  I’ve restarted.  Done network refreshes and followed all the online solutions. Nothing.  Please can someone help asap! 

[Cleoriff]

@LJM 

Ill tag @O2Ryan to this thread. He's on from 8am tomorrow and hopefully will be able to help.

[LJM]

Thanks so much @Cleoriff , really appreciate your help!

[O2Ryan]

Thanks for the tag ill send a private message over now.