Solved: Re: Issue with upgrade page

Sam57 · ‎04-06-2020

Hi, i'm trying to access the upgrade service however the page fails to connect with the service and remains a black dotted loading circle. My connection and device are fine as I have tried using moblie data on my phone and internet on my laptop both with the same issue. Is there a problem with the upgrade service itself?

MI5 · ‎04-06-2020

@Sam57

There are some system issues currently but if you call 202, upgrades are working as normal on the phone.

Other numbers you can try here Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-06-2020

@Sam57

There are some system issues currently but if you call 202, upgrades are working as normal on the phone.

Other numbers you can try here Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Sam57 · ‎04-06-2020

Thanks very much for the quick information!

MI5 · ‎04-06-2020

You're welcome mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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