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Is it just me or are O2's communication around orders pretty poor?

MikeB71
Level 1: Joiner
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Hi, I placed an order for an accessory on the 27th and opted for monthly payments, and within minutes received an email advising the order number and that a credit check needs to be done (understandable) and I should hear back within 24 hours, but nothing since. I can't search with the order number to see any kind of status, but the upfront fee of £80 has been pending against my account all week. I did try using online chat to see if there was a problem and they just said that it's with their credit checking people. It would be nice if you could get updates if things go beyond the quoted timeframes or if you could actually look up the reference number they've provided in the email, but as things are I've no idea if this is just 'stuck' in the system and therefore can't cancel and order from an alternative source in case it suddenly goes through. Does anyone have any experience around how long on average these credit checks take to go through? I'm guessing I'm going to have to call O2 to see what's going on as trying to start another online chat just takes me back to the original chat from the other day which is now dead.....

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MI5
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@MikeB71 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147489 Posts
  • 637 Topics
  • 28320 Solutions
Registered:

@MikeB71 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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