Is it even possible to speak to a customer assistance advisor?

[CypMK]

I have been tring to contact a CA advisor, by various means, for nearly a month. No joy at all.

I can't use the O2 site because they want to do verification by text to the account mobile. Brilliant, except it is a data only plan and not attached to a text device.

Online assistant is less use than a broken brick. No phone number gets to a CA.

I don't do social media as a matter of choice and see no reason why I should.

Any reasonable suggestions gratefully accepted.

Cheers

Cyp

[Enlli]

I'll tag @O2Sarah- who will be on duty tomorrow morning 

Expect a message here

[Bambino]

@CypMK To speak to customer service:
Call 0344 809 0202, 0800 902 0217 or 0800 032 1402 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

[CypMK]

Thx Enlii. Unfortunately I will not be able to read it untill tomorrow evening, no phone use allowed at work : ( 

But I look forward to it : )

[CypMK]

Thx Bambino. I will start the 'assault' Saturday morning. (I'm at work 8am weekdays and no phone use allowed. Apparently it's not safe when driving a fork lift!)

[O2Sarah-]

Thanks for the tag @Enlli 

@CypMK I will send you a private message so we can check your account.