Solved: International charges applied

Anonymous · ‎20-07-2017

Hi there,

I recently updated my accoutn whilst overseas for a bolt on but it doesnt seem to have applied when i checked again today i had £35 charges from USA alone.

Can this be rectified? i think the international bolt on has been applied now but i cant be sure.

MI5 · ‎20-07-2017

From abroad +44 3448090202 Free

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-07-2017

It's £4.99 a day to use phone in USA.
Log into your MyO2 for a breakdown of charges
http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎20-07-2017

Hi @Anonymous as customers like yourself we have no access to your account details. You need to ring customer services and ask them to check it for you http://www.o2.co.uk/contactus

Veritas Numquam Perit

Anonymous · ‎20-07-2017

Thanks. I am currently still overseas and will be for another 2 weeks. Is there a local number to call or free line? @Cleoriff?

MI5 · ‎20-07-2017

From abroad +44 3448090202 Free

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎20-07-2017

Customer Service

From abroad

Number +44 3448090202

Charges Free†

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎20-07-2017

Sorry @Anonymous I have been offline.. but yes the number as given above

Veritas Numquam Perit

Marjo · ‎21-07-2017

Good morning @Anonymous! How are you getting on? Did you find out if your bolt-on was applied in the end, is it showing in My O2?

Thanks guys for helping out.

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