Frozen account??

[Anonymous]

I have just logged into my o2 and went on the rewards site, they sent a code to my phone for me to access it, I put the code in and now its saying my account is frozen? What does this mean and what happens when its frozen? Advice welcomed tia 

[jonsie · Accepted solution]

Best option is to call customer service. Usually happens with wrong codes

http://www.o2.co.uk/contactus

[Anonymous]

Thank you what happens if I don't ring them, does it affect anything like my rewards? 

[MI5]

You won't be able to access anything including rewards unless you fix it.

[Anonymous]

Thank you, will I still get my rewards notifications to my phone? And just not be able to access online? 

[MI5]

You won't be able to claim them but you won't lose them either.

[Anonymous]

Thank you I will ring them .

[Marjo]

Hi @Anonymous, welcome to our forum.

Please keep us updated on your progress with this! 

Thanks @jonsie & @MI5 

[Anonymous]

Hi I am new to this community, never used sites like this before lol I have just rung them, they said it must of been a glitch because my account is not frozen  

Thank you for all your help

[MI5]

So have you checked you can access it OK now then?