cancel
Showing results for 
Search instead for 
Did you mean: 

International charges applied

Anonymous
Not applicable

Hi there,

 

I recently updated my accoutn whilst overseas for a bolt on but it doesnt seem to have applied when i checked again today i had £35 charges from USA alone.

 

Can this be rectified? i think the international bolt on has been applied now but i cant be sure.

Message 1 of 8
1,508 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 153593 Posts
  • 653 Topics
  • 29315 Solutions
Registered:
From abroad +44 3448090202 Free
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 5 of 8
1,441 Views
7 REPLIES 7

MI5
Level 94: Supreme
  • 153593 Posts
  • 653 Topics
  • 29315 Solutions
Registered:
It's £4.99 a day to use phone in USA.
Log into your MyO2 for a breakdown of charges
http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 8
1,503 Views

Cleoriff
Level 94: Supreme
  • 131760 Posts
  • 840 Topics
  • 7619 Solutions
Registered:

Hi @Anonymous as customers like yourself we have no access to your account details. You need to ring customer services and ask them to check it for you http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
Message 3 of 8
1,500 Views

Anonymous
Not applicable
Thanks. I am currently still overseas and will be for another 2 weeks. Is there a local number to call or free line? @Cleoriff?
Message 4 of 8
1,445 Views

MI5
Level 94: Supreme
  • 153593 Posts
  • 653 Topics
  • 29315 Solutions
Registered:
From abroad +44 3448090202 Free
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 8
1,442 Views

jonsie
Level 94: Supreme
  • 97645 Posts
  • 615 Topics
  • 7231 Solutions
Registered:

Customer Service

From abroad

Number +44 3448090202

Charges Free†

Message 6 of 8
1,439 Views

Cleoriff
Level 94: Supreme
  • 131760 Posts
  • 840 Topics
  • 7619 Solutions
Registered:

Sorry @Anonymous I have been offline.. but yes the number as given above wink

Veritas Numquam Perit

Girl in a jacket
Message 7 of 8
1,428 Views

Marjo
Former Staff
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Good morning @Anonymous! How are you getting on? Did you find out if your bolt-on was applied in the end, is it showing in My O2?

 

Thanks guys for helping out. slight_smile

Message 8 of 8
1,411 Views