Insurance claim

[Jthompson83]

Hello, I have broken my phone screen, how do I claim on my insurance and get it repaired? I've never made an insurance claim. So really don't know how it all works. Thanks

[MI5]

@Jthompson83 

How to claim here https://www.o2.co.uk/help/digital-services/o2-insurance

[Marjo]

Hi @Jthompson83 , hopefully you got all the information you needed about how the insurance claim works from the link above! Let us know if you have any additional questions though at any point.

Sorry about your phone screen. 

[Jthompson83]

Hi, thanks for the reply. However I have called O2, been through all the security checks on the automated service for new insurance claim, the only option is to choose "lost or stolen phone" which isn't my query, I didn't choose this option and the call was ended. Can you advise how I actually make a new claim please as calling O2 doesn't seem possible at the moment

[MI5]

@Jthompson83 

Read the link I posted and your questions will be answered.

[Jthompson83]

Hi, thanks. I did follow your link you posted which tells you to call customer services to make an insurance claim which I did, the only option after I've selected insurance claim is press 1 to report a lost or stolen phone otherwise visit O2.Co.uk

[MI5]

@Jthompson83 

There is a link to a claim form you can fill in and send.

[Jthompson83]

Ahhhhh, OK I did see the link to a claim form but read it as they may need that filled in and it asks for policy/claim number etc. However I'll give it a go see what happens