Solved: Insurance claim come out of bank but been added to...

Anonymous · ‎19-09-2016

Paid for my o2 insurance claim £60 via telephone using bank card on 15th August and it came out of my bank on 23rd when, my claim was accepted. Now it has been added to my phone bill also. Called customer service who transfered me to insurance and been on hold twice for nearly 4 hours. Decided to email them but just got a generated reply that they no longer use email contact????

MI5 · ‎19-09-2016

Call them back but try early morning.
Only CS can help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-09-2016

Call them back but try early morning.
Only CS can help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎19-09-2016

You can't email them nowadays so as said, call 8.30am....

Social Media Support ~ O2 Facebook MessengerTHIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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